Graydr analyses published Financial Ombudsman Service decisions to identify complaint trends, root causes and control improvement opportunities for financial services teams.
Request Free TrialFinancial Ombudsman Service decisions contain valuable lessons about customer experiences, operational weaknesses and complaint handling failures. Graydr transforms these decisions into structured complaints intelligence.
Instead of manually reviewing thousands of documents, compliance professionals can search precedent, understand root causes, monitor emerging risks and integrate regulatory insights directly into their workflows.
Request Free TrialRegulated firms are expected to demonstrate they are delivering good outcomes for all customers, especially those in vulnerable circumstances. FOS decisions show where the Ombudsman finds firms falling short - and what good looks like.
Identify upheld complaints where the Ombudsman found the firm's products, services, or communications failed to deliver good outcomes.
See how mental health, bereavement, financial difficulty and other vulnerability factors are identified and handled - or missed - in real decisions.
Use structured FOS outcomes to benchmark your monitoring, demonstrate regulatory awareness, and strengthen your compliance evidence base.
Graydr structures FOS decisions into actionable Consumer Duty and vulnerability intelligence.
| Capability | FOS Search | Graydr |
|---|---|---|
| Published decisions | ✓ | ✓ |
| Search capability | ✓ | ✓ |
| Structured classification | Limited | ✓ |
| Complaint themes | Manual | ✓ |
| Root cause analysis | Manual | ✓ |
| Failure patterns | Manual | ✓ |
| Control insights | ✗ | ✓ |
| API access | Limited | ✓ |
| Daily intelligence updates | Limited | ✓ |
The FOS publishes decisions. Graydr makes them useful.
Every decision is enriched with structured metadata, conduct severity analysis, root cause classification, Consumer Duty considerations and leadership insights so you can spend less time reading PDFs and more time acting on what they reveal.
Find relevant complaint precedent across firms, products, outcomes and themes.
Identify what is driving complaints across your products and sectors.
Feed insights into your processes to strengthen controls and outcomes.
Receive automated alerts when new FOS decisions match your criteria. Set up keyword-based monitoring for firms, products, and compliance themes.
Access the full graydr database through a web-based search interface. Filter, explore, and analyse enriched decisions with AI-powered insights.
Integrate structured complaints intelligence directly into your compliance platforms, dashboards, and internal systems via REST API.
Monitor new Financial Ombudsman Service decisions relevant to your products, firms and areas of risk.
Integrate structured complaint insights into compliance platforms, dashboards and internal systems.
Graydr monitors newly published FOS decisions daily, enriching them with structured analysis and making them available through Search, Alerts and API access.
Roadmap: historical archive expansion, trend analytics, benchmarking.
Graydr is designed with controlled access, secure delivery and commercial licensing models suitable for financial services organisations and technology partners.
Graydr is onboarding compliance professionals, legal teams and RegTech providers. Request a free trial and help shape the platform before wider availability.
Graydr transforms Financial Ombudsman Service decisions into actionable complaints intelligence for financial services teams.
The FOS provides access to published decisions. Graydr adds structured analysis, complaint themes, root cause insights and integration capabilities designed for compliance workflows.
No. Graydr is an independent platform using publicly available regulatory information.
Graydr updates its database daily as new decisions become available.
Graydr identifies complaint patterns, root causes, customer impact themes and opportunities to improve processes and controls.
Graydr is a brand new product and we are still working on pricing tiers and limits. Contact Graydr on info@graydr.uk to request a free trial. We are interested to hear how you would use Graydr to augment your compliance intelligence and decisions.
Graydr monitors 24 product categories across all Financial Ombudsman Service published decisions. Our curation strategy covers three bands: some products at 100% coverage of all outcomes, others at 100% upheld plus a sampled portion of non-upheld decisions. This ensures balanced representation across upheld outcomes. The database currently spans decisions from November 2025 to the present, enriched daily as new decisions are published. The back library of historical decisions will gradually be ingested as the platform expands.